1 Game Masters (GMs) & Player Support
Live Support Real GMs provide live in-game help. Open a ticket via /gm or the red “?” → Get Help. For urgent exploits/outages, use the #help-desk channel in Discord.
What to include
- Character, realm, zone, quest/item IDs if relevant.
- Short description + what you already tried.
- Screenshots or short clips help a ton.
GMs can / can’t
Can: unstuck, restore clear misclick purchases, resolve harassment, investigate bots/exploits, fix bugged states, mediate disputes, roll back obvious accidental actions.
Cannot: power-level, give gold/gear, advance quests, force trades, undo fair PvP results.
2 Appeals & Account Administration
- Appeal a GM Decision: open a Discord ticket to Supervisors with facts/screenshots.
- Appeal a Suspension/Action: log in to the Eternion website → Manage Account → submit appeal.
- Email Support (all categories): eternion.management@gmail.com
3 Treatment of Staff
- No insults, threats, or harassment toward staff.
- Abuse can lead to mutes, suspensions, or account closure.
- Disagree respectfully and provide evidence.
4 Naming Policy
Forbidden for characters, guilds, pets, arena teams:
- References to real-world political, religious, or activist figures; controversial/extremist meanings.
- Sexist, racist, homophobic, transphobic, extremist, or otherwise demeaning names.
- Overly vulgar/sexual names; staff impersonation; advertising/URLs; real-world countries in guild names.
Enforcement: warning → forced rename → escalating penalties for repeats.
5 Chat & Community Conduct
Public channels must be family-friendly.
Prohibited: slurs/hate speech, harassment, threats; explicit sexual content; real-world politics/religion debates; spam/flooding; advertising other servers/RMT.
Allowed with care: light banter/RP in /say and /emote; mature themes only in opt-in private spaces with consent and never involving minors/illegal content.
Reporting: Use /ignore and submit /gm or Discord tickets with screenshots and /time.
6 Griefing & Disruption
Examples (forbidden)
- Targeted, repeated harassment or stalking across sessions.
- Training mobs to cause deaths.
- Body-camping the same player for extended time with hateful chat.
- Ninja-looting against posted rules; master looter scams.
- Excessive node stealing by shadowing one player (pattern matters).
Not griefing
- Normal world PvP, contesting spawns once, fair duels, legitimate competition, one-off misunderstandings.
7 Cheating, Exploits & Third-Party Tools
- Forbidden: bots/automation, packet edits, speed/fly/wall hacks, dupes, unintended quest/item exploits.
- Add-ons: UI mods that don’t automate gameplay are generally allowed.
- Macros: one press = one action. No multi-action scripts or external automation.
- Reporting: report immediately; good-faith reporters aren’t penalized for brief testing exposure.
8 Trading, Economy & RMT
- RMT is banned (gold/items/carries/chars for real money/crypto).
- Scams (trade swaps, refund scams, fake carries) are actionable.
- Advertising RMT/other servers is prohibited.
- Giveaways/lotteries require prior staff approval.
9 PvP Rules
World PvP is part of the game; however, targeted harassment with slurs or prolonged corpse camping becomes griefing—record and report patterns.
- Duels: honor results; no outside interference; stop duel spam after a “no.”
10 Raids, Dungeons & Group Play
- State loot rules before first pull (MS>OS, SR, DKP, soft-reserve, etc.).
- Ninja-looting or changing rules mid-run is actionable.
- Leaders: communicate mechanics/loot; be fair and transparent.
11 Alt Accounts, Multiboxing & Shared Access
- Multiboxing is allowed if fully manual and rule-compliant.
- You’re responsible for account security regardless of who used it.
- Using alts to evade punishments escalates penalties.
12 Discord & External Platforms
- Discord follows the same conduct rules as in-game.
- No doxxing, witch-hunts, or sharing private info without consent.
- Use the ticket system for appeals—don’t DM staff for exceptions.
13 Enforcement Ladder
Typical progression (history/context considered):
- Informal Warning → Chat Mute (30m → 24h+) → Temporary Suspension (1–7 days+) → Permanent Suspension
Immediate permanent actions may occur for hate speech, doxxing, severe exploits, RMT, or staff impersonation.
14 Evidence & Investigations
- We use logs, screenshots/video, timestamps, and GM observations.
- Include
/time; avoid cropping out relevant context.
- False reports/brigading may lead to action.
15 Privacy & Safety
- Don’t share private messages or real-world info without consent.
- No minors in mature spaces; no sexual content involving minors.
- If someone seems at risk, alert staff privately.
16 Roleplay (Optional)
- Stay Warcraft-consistent; keep OOC in
((double brackets)).
- Consent matters—avoid RP that makes others uncomfortable.
17 Quick FAQ
- Unfair GM decision? Open a Supervisor appeal via Discord ticket with evidence.
- Scammed in a trade? Screenshot chat/trade, use
/time, open /gm ticket.
- Inappropriate name? Report with screenshot; we’ll force rename if it breaks policy.
- Found an exploit? Stop using it and report privately—good-faith reporting is protected.
18 Contact Sheet
- In-Game GM:
/gm or red “?” → Get Help
- Appeals (GM decisions): Discord → #appeals (ticket to Supervisors)
- Suspension Appeals: Website → Manage Account
- Email (billing, recovery, general): eternion.management@gmail.com
